You will be provided with an agent who will require some information such as the purchase Order Number/Reference Number to confirm if you are eligible for the refund. You will have to enter your details and a message again to type refund.A pop-up will show up asking ‘how can we help,’ type refund, press enter to enlarge the pop-up, and then click on the Live chat button. Note: If the button with the chat icon doesn’t appear, the live chat functionality is probably offline. On the support page, click on the blue support button with a chat icon on the bottom to open a live chat.Open the CyberGhost website and click on the Help tab.Here are the steps on how to get your refund: I prefer live chat since it is faster and more convenient than the other support methods. This is an easy process that involves a small chat with customer support. You must invoke the money-back guarantee before the stipulated period ends to get a refund. How to Cancel and Get a Refund on the Extended Free Trial
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